Return & Refund Policy
We stand behind the quality of our products and prioritize customer satisfaction. This Return & Refund Policy clearly defines the terms for returns, exchanges, and refunds for all purchases made on our site.
Return Eligibility
You may request a return or refund within 30 calendar days from the date you receive your order. To be eligible for a return, items must be unused, unwashed, undamaged, and in original packaging with all tags and accessories intact.
Non-Returnable Items
The following items are not eligible for return or refund due to hygiene or product characteristics:
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Personal hygiene products
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Customized/personalized items
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Clearance sale final items
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Damaged items caused by improper use by customers
Refund Types & Processing
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Full Refund: Offered for defective products, wrong items shipped, or missing items. We will cover return shipping fees for verified quality issues.
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Partial Refund: Applied for items with minor non-quality issues or incomplete returned packaging.
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Customer Remorse Return: If you return items due to personal dislike or wrong size, the return shipping fee is borne by you, and a small handling fee may be deducted from the refund.
Refund Timeline
Once we receive and inspect your returned items, we will process your refund within3–7 business days. The refund will be credited back to your original payment method. The actual arrival time depends on your bank or payment platform’s processing rules.
Damaged or Defective Goods
If you receive broken, defective, or incorrect products, please contact us with clear photos or videos within 48 hours after receiving the package. We will arrange free reshipment or full refund without extra cost.