FAQ
How long will my order take to arrive?
Standard shipping takes 7–25 business days depending on your destination country. Peak seasons and customs clearance may cause slight delays. You can track real-time logistics status via the tracking number after shipment.
Can I modify or cancel my order after payment?
You can modify order information or cancel the order for free within 24 hours after payment before the order is shipped. Once the order is processed and shipped, modification or cancellation is not supported.
Do I need to pay customs duties?
International orders may incur local customs duties according to your country’s regulations, which are borne by the buyer. We do not undertake any customs-related fees.
What should I do if I receive defective or wrong items?
Please contact us with product photos and order number within 48 hours after receipt. We will provide free reshipment, full refund or partial refund solutions for you.
How can I track my order?
After your order is shipped, we will send a tracking number and tracking link to your registered email. You can check the latest logistics status anytime.
Is my personal and payment information safe?
Absolutely safe. Our website uses global standard encryption technology, and all payment processes are completed through secure third-party channels. We will never leak your private information.
Do you support bulk wholesale orders?
Yes, we support customized wholesale and bulk orders. Please contact our customer service email for exclusive wholesale price and cooperation details.